Human Resources. Industrial Relations. Human First.
You don’t have to face conflict alone.
I help you through the hard conversations so you can clear the air, rebuild trust, and reach an outcome you can work with.
Brave conversations make better outcomes.
You don’t need another meeting with Supervision, HR or HSE when you know the outcome will be the same all over again — you’re just not heard. Nor do you need to choose between sweeping it under the rug or facing Fair Work.
You just need someone who’s seen it all, gets it, and can guide you through brave conversations to find resolutions that properly address the matter. No suits or scripts, judgment, memberships or agenda.
Just the opportunity to talk without fear or backlash and to have someone listen. Properly. I know it can be rough. Trust me, I’ve been there. But that means I also know there’s a way through.
My conflict resolution services can be something meaningful: a turning point that helps diffuse tension, rebuild trust, drive required action, and create better ways of being at work.
Conflict resolution services I bring to the table
Make those brave conversations possible. It’s time to find common ground, restore respect, and help your workplace breathe again. After all, if you’re an employer, you have a legislated positive duty to do so.
Alternative Dispute Resolution
AMDRAS-certified mediation and conciliation to help parties work through conflict. With the guidance of an impartial practitioner, all parties have a chance to be heard, identify shared interests, and reach an agreement that everyone can work with.
Conflict coaching
CINERGY®-accredited conflict coaching for organisations and individuals that want to build their capacity to handle conflict early — before it turns into industrial disputes, legal letters, Fair Work complaints, or your best assets walking out the door.
Workplace investigations and compliance
External, impartial investigations into workplace breaches, and early education, awareness, and compliance training that help prevent harm in the first place. Become an organisation that proactively protects psychosocial safety, resulting in psychological safety in the workplace.
Projects I’ve worked on
Perdaman Project Ceres
Karratha, WA
Cockburn Cement Limited Upgrade Project
Kwinana, WA
Western Sydney International Airport (WSI) Project
Badgerys Creek, NSW
Warrell Creek to Nambucca Heads (WC2NH) Pacific Highway Upgrade Project
Macksville, NSW
Woodside Pluto Train 2 Project
Karratha, WA
Westconnex M4-M5 Link Tunnels Project
Sydney, NSW
Curtis Island GLNG Plant Project
Gladstone, QLD
Sydney Water Partnering for Success (P4S)
West Region Delivery Team, Sydney, NSW
Northern Beaches Hospital Connectivity and Network Upgrade Project
Frenches Forest, NSW
Hi, I’m Sarah Hamilton
For almost 25 years, I’ve worked among site-based crews of crane operators, dogmen, riggers, and electrical and mechanical tradespeople (to name a few), mediating and managing grievances. I’ve worked in HR, ER and IR across some of the toughest heavy industries and in the remotest environments.
So when I say I’ve seen it all, I mean it. My authority comes from lived experience: I’ve worked where you work, and I’ve also been on the other side.
I know what it’s like to be one of the few women in these spaces — particularly in leadership. I’ve felt unheard and unsafe, both at work and outside of it. I’ve raised concerns. And I found the courage to say enough.
Hamilton Resolutions was born from that experience — to help people the way I needed help back then. To make sure every voice is heard (particularly those who are frequently sidelined or undersupported).
I leaned into my courage, stood up and spoke up alone, but you don’t have to.
Accredited AMDRAS mediator and conciliator
Accredited CINERGY® conflict coach
Licensed private workplace investigator with WA Police
(coming soon)
Lived empathy, not learned
I know what it’s like to be on the other side of a dispute. That lived experience means I understand the stakes, the stress, and the trauma, not just the process — especially for women working in male-dominated environments.
Grounded expertise in the hard stuff
More than two decades in HR, ER and IR across high-pressure Australian industries, including in contracted FIFO roles in the Pilbara’s mining and resources sectors.
Human-first approach
Everyone I meet, from the apprentice to the CEO, gets the same respect and curiosity. You’re not just a case number; you deserve to be heard and treated respectfully at work. After all, that’s what Positive Duty is all about.
Ready to clear the air?
You don’t have to navigate workplace challenges alone. I’m here to stand with you, listen, and help you take meaningful action.
Frequently Asked Questions
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I help individuals dealing with workplace disputes, as well as organisations seeking an impartial, independent facilitator or investigator to resolve disputes, build better practices, and keep the human side of work front and centre.
Much of my work is with women in construction and heavy industry who are dealing with unsafe dynamics, power imbalances or ongoing conflict. I offer an impartial, confidential space to talk things through, and support and advocacy that protect your wellbeing and your rights.
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The first step is a conversation. We’ll talk about your situation, figure out what kind of support you need, and decide on the best way to work together. Book a conversation.
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Everything I do prioritises psychological safety, fairness and respect. I bring lived experience, impartiality and practical know-how to ensure people feel heard and supported throughout the process.
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I’m based on the Coffs Coast in NSW, but I work with organisations and individuals across Australia, either in person or online via Teams. I have travelled regularly to Brisbane, Sydney, Perth and North West WA and can travel interstate where required.
